SHIPPING & RETURNS
SHIPPING POLICY
Order Processing
A. Once an order is placed, we will process it within 3 business days.
B. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods and Delivery Time
A. We offer various shipping methods, including standard shipping and expedited shipping, depending on your location and the size of your order.
B. The estimated delivery time will depend on the shipping method selected and your location. Please refer to the shipping options provided during checkout for more details.
C. Please note that delivery times may be subject to delays due to unforeseen circumstances or events beyond our control, such as weather conditions or carrier issues.
Shipping Charges
A. Shipping charges are calculated based on the weight, dimensions, and destination of your package.
B. The applicable shipping charges will be displayed during checkout, and you will have the opportunity to review them before completing your order.
Order Tracking
A. Once your order is shipped, you will receive a tracking number via email, which you can use to track the status of your shipment.
B. You can also log in to your account on our website to view your order status and tracking information.
International Shipping
A. We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.
B. International shipping times may vary depending on the destination and customs clearance process of the receiving country.
RETURN & EXCHANGE POLICY
We want you to be completely satisfied with your purchase. We offer a 30-day return policy for eligible items. Please review the details below for instructions on how to process a return or exchange.
1. 30-Day Return Window All returns and exchanges must be requested within 30 days of receiving your product.
2. Eligibility Requirements To be eligible for a return or exchange, your item must meet the following criteria:
It must be unused.
It must be in its original condition.
It must be in the original packaging.
3. The Return Process
Initiate the Return: Please contact our customer care team with your order details and the reason for the return or exchange.
Authorization: Our customer care team will review your request, provide further instructions, and issue a return authorization if applicable.
4. Return Shipping & Restocking Fees
Restocking Fee: All standard returns are subject to a 25% restocking fee. This fee is waived if the return is necessary due to a defective or incorrect item sent by us.
Shipping Costs: The customer is responsible for all return shipping costs unless the return is due to an error on our part or a defective product.
Tracking: We highly recommend using a trackable shipping method and obtaining proof of shipment for your return, as we cannot guarantee receipt of returned items.
5. Refunds and Exchanges
Inspection: Once we receive and inspect your returned item, we will promptly notify you of the status of your refund or exchange.
Processing: If approved, refunds will be processed and a credit will automatically be applied to the original payment method used for the purchase.
6. Non-Returnable Items The following items are not eligible for return or exchange unless they are defective or damaged upon arrival:
Please note that this Shipping Policy and Return & Exchange Policy are subject to change without prior notice. We recommend reviewing these policies periodically to stay updated. If you have any questions or concerns regarding our shipping or return policies, please don’t hesitate to contact our customer care team for assistance.