SHIPPING & RETURNS
SHIPPING POLICY
Order Processing
A. Once an order is placed, we will process it within 3 business days.
B. Orders placed on weekends or public holidays will begin processing on the next business day.
Shipping Methods and Delivery Time
A. We offer various shipping methods, including standard shipping and expedited shipping, depending on your location and the size of your order.
B. The estimated delivery time will depend on the shipping method selected and your location. Please refer to the shipping options provided during checkout for more details.
C. Please note that delivery times may be subject to delays due to unforeseen circumstances or events beyond our control, such as weather conditions or carrier issues.
Shipping Charges
A. Shipping charges are calculated based on the weight, dimensions, and destination of your package.
B. The applicable shipping charges will be displayed during checkout, and you will have the opportunity to review them before completing your order.
Order Tracking
A. Once your order is shipped, you will receive a tracking number via email, which you can use to track the status of your shipment.
B. You can also log in to your account on our website to view your order status and tracking information.
International Shipping
A. We offer international shipping to select countries. Please note that additional customs duties, taxes, and fees may apply, which are the responsibility of the recipient.
B. International shipping times may vary depending on the destination and customs clearance process of the receiving country.
RETURN & EXCHANGE POLICY
Eligibility
A. To be eligible for a return or exchange, the item must be unused, in its original condition, and in the original packaging.
B. Returns and exchanges must be requested within 30 days of receiving the product.
Return Process
A. To initiate a return or exchange, please contact our customer care team with your order details and the reason for the return.
B. Our customer care team will provide further instructions and a return authorization if applicable.
C. Please ensure that the item is securely packaged to prevent any damage during transit.
Return Shipping
A. The customer is responsible for the shipping costs plus returns are subject to a 25% restocking fee associated with returns or exchanges, unless the return is due to a defective or incorrect item.
B. We recommend using a trackable shipping method and obtaining proof of shipment for your return.
Refunds and Exchanges
A. Once we receive and inspect the returned item, we will notify you of the status of your refund or exchange.
B. If approved, refunds will be processed to the original payment method used for the purchase.
C. Exchanges will be processed promptly, and the replacement item will be shipped according to our standard shipping policy.
Non-Returnable Items
A. Certain items, such as customized or personalized products, may not be eligible for return or exchange unless they are defective or damaged.
B. For hygienic reasons, items such as specific electrical components or products that come in direct contact with the skin cannot be returned or exchanged unless they are defective.
Please note that this Shipping Policy and Return & Exchange Policy are subject to change without prior notice. We recommend reviewing these policies periodically to stay updated. If you have any questions or concerns regarding our shipping or return policies, please don’t hesitate to contact our customer care team for assistance.